The Hive runs your front desk.
Ten agents. One trained voice. Done-for-you. Deployed in five days.
Ten lifecycle agents run inside The Hive — Attract, Capture, Qualify, Nurture, Convert, Onboard, Retain, Reputation, Recover, Insights. Each agent owns one stage of the customer journey. Queen Bee, informally Queen, is the customer-facing persona. Every voice call, DM reply, email response, scheduling confirmation, and review request lands on her. One voice, one personality, one set of boundaries — across every channel your customers reach you on. You get one team that runs the front-desk work that’s been falling through the seams, with one face at the front of it.
Top of funnel. Branded social, GBP, ads. The feed never goes dark.
First touch. Phone, DM, web form, walk-in — every inbound answered within 60 seconds.
Lead routing. Persona detection, source attribution, priority signals — leads arrive tagged.
For the 70-90% of leads who don’t book on first touch. Multi-touch drip, branched by persona.
Booking through first-paid. Confirmations, reminders, no-show recovery, reschedule, first-visit prep.
First 30 days post-signup. Welcome, intake, first session, milestone-1, Day-30 review.
Long-term member health. Monthly touch, milestones, anniversaries, referral asks at the right moments.
Reviews requested at the right moments. Responses drafted. GBP managed.
At-risk save flows, failed-card recovery, cancellation winback, dormant re-engagement.
Weekly digest every Monday. Cross-agent learning. Numbers without dashboards.
Ten roles, fully staffed.
Each agent owns one stage of your customer journey — from first impression to long-term member to the dormant list. Built to a real job description, configured against your stack, monitored by us. Hover the honeycomb to skim. Read below for what each one actually does in week one.
Attract
Drafts and ships your weekly social posts — Instagram, Facebook, Google Business Profile, wherever your audience actually lives. Pulls source material from your calendar, your reviews, your offers. Stays in your brand voice. You approve once a week and we publish. The top of your funnel stops going dark.
Capture
Picks up every call your team can’t — after three rings, after hours, on holidays. Watches every inbound DM and form submission. Greets in your brand voice (Queen on phone and DM), answers the questions you’d answer, books appointments straight into your calendar. Missed-call texts go out inside 60 seconds, every time. Comments don’t sit unanswered for two days. Real leads don’t disappear.
Qualify
Every captured prospect gets routed cleanly. Source attribution (which form, which channel, which campaign). Persona detection from intake fields — weight-loss, strength, longevity, wellness, depending on your vertical. Priority flagging for referrals and named introductions. By the time a lead reaches your nurture flow, it’s tagged correctly and routed to the right cadence.
Nurture
For the seventy to ninety percent of leads who don’t book on first touch, this is the agent that keeps them from going cold. Seven touches over thirty days, branched by persona, weighted by which channel each contact actually engages with. Exits cleanly when they book (handoff to Convert), reply directly (handoff to you), or unsubscribe.
Convert
Owns the calendar end-to-end and the path from booking to paid member. Books new appointments, sends confirmation and reminder sequences (T-24h and T-2h), recovers no-shows, handles the reschedule loop, runs cancellation policy responses. Plus first-visit prep and post-visit conversion follow-up. Your calendar runs itself.
Onboard
The first thirty days post-membership are when most churn risk sets in. This agent runs the welcome sequence, gets the intake forms completed, gets the first session scheduled, captures goals and history, celebrates the week-2 milestone, runs the Day-30 review. Your new members complete onboarding without you chasing them through it.
Retain
The lifecycle work most operators never get to: monthly check-ins, anniversary celebrations, milestone outreach, satisfaction surveys, referral asks at high-satisfaction moments. The list stays warm without you opening Mailchimp. Repeat-visit rates move because someone is finally tending the relationship at scale.
Reputation
Asks for a review at the right moment after every service — not a blanket blast, the right ask to the right customer at the right time. Drafts on-brand responses to every review (positive and negative) for your one-tap approval. Keeps your Google Business Profile fresh with posts, photos, and Q&A. Your star rating climbs because the work is finally getting done.
Recover
Catches what would otherwise leak out the back. At-risk save flows when a member’s engagement drops. Failed-card recovery — the silent revenue leak that costs SMBs more than most know. Cancellation winback at 30, 60, and 90 days. Dormant re-engagement past 180. Your AR aging shrinks. Members who would have quietly churned get one honest save attempt.
Insights
Tracks every KPI across the other nine agents — leads captured, qualification rate, nurture conversion, booking-to-show, member onboarding completion, retention, NPS, review velocity, churn, recovery rate, MRR. Compiles one written read-out, weekly, that you read in three minutes. No dashboards to log into. Plus a cross-agent learning loop that feeds optimization signals back into every other agent’s next decision.
Ten agents. One voice.
Every inbound call, every DM reply, every email response, every scheduling confirmation lands on the same persona: Queen Bee — informally, Queen. One voice. One personality. One set of boundaries. Your customers don’t experience ten disconnected agents handing off awkwardly between channels. They experience one competent employee reachable in every medium.
Queen is trained on your voice during deploy — tone, cadence, phrases, non-negotiables — and carries that voice through every interaction.
From discovery to live in days.
This is not a DIY tool and not a course. We build it, connect it, and run it. You give us a 30-minute kickoff and a 45-minute discovery on Day 1. We give you a working Hive — tested against your stack, handed over live.
The small things stop falling over.
No headline numbers. Just the operational texture that changes in the first month after the Hive lands. These are the observations our early operators make.
A team that doesn’t clock out.
The Hive doesn’t ship and disappear. We stay on it — the same team that built it tunes it. Here’s what the cadence looks like once you’re live.
Written read-out
One page in your inbox. Calls handled, leads booked, reviews captured, dollars chased, failures caught. Plain English, no dashboard.
On-the-spot fixes
Something off? Text the team. We don’t run a ticket queue. The person who built it is the person who fixes it, usually same business day.
Tuning pass
We review every agent’s performance, retune scripts, refresh templates, retire what’s gone stale. You don’t ask. We just do it.
Direction call
Thirty minutes. Where’s the Hive earning its keep, what should we push harder, what’s not pulling. Decisions, not slides.
What lands in your inbox.
No dashboards to log into, no charts to interpret. One email, every week. This is roughly what it covers.
Sample read-out
Plain English, top of the inbox, every Monday morning.
- Attract — posts published, reach, engagement rate, what landed best
- Capture — calls answered, DMs replied, response time, missed-call recoveries, callbacks booked
- Qualify & Nurture — leads tagged, nurture conversions, drip-step performance
- Convert — appointments booked, reminders sent, no-show rate, recovered slots, conversion-to-paid
- Onboard — new members onboarded, intake completion, milestone-1 reached, Day-30 reviews
- Retain — monthly touches sent, anniversary celebrations, referrals captured, NPS captured
- Reputation — reviews requested, reviews captured, average rating delta, responses sent
- Recover — at-risk saves attempted, failed payments recovered, dormant re-engagements, dollars saved this week
- What we tuned this week — the one or two changes we made, in plain English
- What needs your call — the rare decisions only the operator can make
Four tiers. One ladder.
Voice Pilot wedges. Core stops the bleeding. Max grows the business. Elite + The Swarm decides what to grow next. Setup invoiced at signing. Monthly clock starts the day Queen is live. 90-day minimum begins at go-live; month-to-month after.
- Queen on inbound voice + 60-second missed-call callback
- 7-day voice training intake
- Conversion mechanism, not a profit center
- Proves the leak is real on your actual call volume
- Voice + 4 lifecycle agents (Capture · Qualify · Convert · Onboard)
- Queen across voice, DM, email, scheduling
- Deployed in five days. Tuned weekly.
- Weekly written read-out
- Compose The Swarm alongside (5% bundling discount)
- Voice + all 10 lifecycle agents (Attract → Insights)
- Queen across every customer-facing channel
- Cross-agent tuning: each agent’s signal feeds the next
- Weekly written read-out from Insights
- Compose The Swarm alongside (5% bundling discount)
- Everything in Max Hive
- Four Swarm touchpoints per year (briefing · review · plan · decision-when-can’t-wait)
- Named advisor (Blythe)
- Scoped engagements ($3K–$8K typical scope; larger priced separately)
- “A relationship, not a retainer.”
Founders shouldn’t be the front desk.
Two ways in. Cold to HiveOps? Start at the Voice Pilot — $1,000/mo, $1,000 setup, voice-only, 60 days. Already convinced? Book a 30-minute discovery call and we’ll scope direct to Core Hive or Max Hive. Setup invoiced at signing; monthly clock starts the day Queen goes live.
HiveOps AI 